CWS is here to enhance lives because our communities aren’t just a place to crash, they’re home. You can always count on our friendly and helpful staff to make life a little bit easier. Whether you’re a downsizer, first-timer, empty nester, lifer, an out-of-towner, or just-for-nower—we do the right thing all the time, every time. Don’t just take our word for it. Experience, “The CWS Way” today!
It’s important to us to make your home more than just a home-but a community. Several time a year you can come to expect community events like pool parties, fall-festivals, mixers and the like. Come join us, we promise a great time!
We want to make things easier on you because we understand how hectic life can get. We get this done by offering special programs for our residents like 30-day no-fault guarantee, one-day maintenance guarantee, and short-term rental options. Your happiness is important to us. For more details on any of these resident programs check out our FAQs below.
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It’s true friends make the best neighbors. At CWS, we offer resident referral bonuses at each of our communities. Stop by your community office today to get more details on how it pays to refer family, friends, or co-workers.
If you already call a CWS community your home, thank you for choosing us! Log-in here to access your resident account and set up rent payments or submit a service request for your home.
Find Your ApartmentWe understand questions come up. Find answers to frequently asked questions, whether you’re a current resident, future resident or just looking to get more information.
A: If you have an emergency or maybe just a simple service request, our 24/7 maintenance call center is available. To submit a service request just dial the local office line and select option 0. At this time a friendly agent will assist with taking your request and dispatch maintenance for any emergency requests.
A: Yes. Whether you’re traveling for business reasons or relocating your family, our sister company, CWS Corporate Housing can meet all of your interim housing needs. Please visit their website at cwshousing.com for more information.
A: At CWS, we are committed to providing the finest residential communities and services. Our commitment to you is reflected in this unique Thirty-Day Guarantee. If for any reason you are unhappy with your apartment home during the first 30-days of residency, and you wish to move, please notify us and we will regretfully, but cheerfully, terminate your lease and refund you your security deposit, minus any rent paid and/or charges for damages. You will have to move out within 30-days of the date on the written notice, and have paid for a full 30 days rent and fees (plus any additional days). If you move out before the first 30 days, rent and fees will not be refunded.
A: We guarantee a response of a reported maintenance problem within twenty-four hours after a service request has been made. If we do not respond within this time, or do not correct the problem, you will receive a credit on your next month’s rent for each day or portion of a day, which exceed the One-Day Guarantee period. Exceptions will include: damage caused by the resident, difficult-to-obtain parts, or items requiring contract services. On weekends and holiday, only emergency service requests are included in this guarantee.
A: We do! CWS allows residents to tailor lease terms around their needs, offering options from month-to-month to 18 months and everything in between.
A: At CWS, all dogs must be 100 pounds or less and we do not accept the following breeds: Chow Chow, Doberman, German Shepherd, Pit Bull, American Bull, Terrier Bulldog, American Bulldog, American Staffordshire Terrier, Presa Canario and Rottweiler. Service animals are exempt from any breed restrictions.
A: We understand the unexpected can happen. In the event you need to break your lease contract it’s best to contact the leasing office immediately to submit written notice and get a breakdown of termination fees.
A: While we understand the importance of a pet, it’s important for us to provide and maintain amenities for your pet to enjoy. The pet charges are to ensure we have the resources to keep up with these amenities and fund any damages. Please check with your leasing office to get a breakdown of pet charges.
A: We appreciate the brand loyalty! To transfer to another CWS community you will need to have fulfilled one-half of your current lease contract, give a 30-day notice to vacate, pay a $500 transfer fee, pay a new security deposit and application fees.
A: We’re thrilled to hear you want to apply! After you have finished your application you will receive a confirmation email with a preliminary approval. In order to make your approval final the office team will need a photo identification copy for all occupants and income verification in the form of pay stubs or W2’s.